CUSTOMER SATISFACTION SURVEY

• Job/Confirmation #:
• Driver #:

Please rate the following: (1 = unacceptable, 3 = acceptable, 5 = excellent)

Reservation

• 1. Was the phone operator courteous?
• 2. Was the operator knowledgeable?

Pickup

• 3. Was the pickup punctual?
• 4. Did the driver open the door?
• 5. Did the driver help with your bags?

Cleanliness

• 6. Was the car clean?
• 7. Was the driver well groomed?

Comfort

• 8. Were you offered a choice of radio music?
• 9. Were you offered a magazine?
• 10. Were you offered water?

Chauffeur

• 11. Was he a competent driver?
• 12. Was the driver knowledgeable about the route?
• 13. Did the driver ask you which way YOU like to go?
• 14. Was the driver on the phone during the ride?
• 15. Was he helpful, polite, patient, respectful?
• 16. Did he drive safely?

Billing

• 17. Was the voucher completed to your satisfaction?
• 18. Was the final statement/credit card voucher OK?

• Will you use us again? Yes No
• Will you recommend us to friends? Yes No
• Please write down your preferences
  These will be sent to the driver before each pickup
• What do we do well?
• What can we improve?